Refund / Return Policy

At Fraternity Solutions, we value customer satisfaction and aim to provide a hassle-free return and refund process. Please read our policy carefully to understand how we handle returns, refunds, and exchanges.

1. Eligibility for Returns

1.1. You can return products within [insert timeframe, e.g., 14 days] of receipt.
1.2. Items must be in their original condition (unused, unwashed, and with tags attached) and include the original packaging.
1.3. Products ineligible for return:

Digital products or downloadable items.
Personalized/custom-made products.
Underwear, swimwear, or hygiene products (for health and safety reasons).

2. Return Process

2.1. Contact Us: Email our customer support team at [email protected] or use our website’s contact form to initiate a return.
2.2. Approval: Once we review your request, we will provide instructions for return shipment.
2.3. Shipping: Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

3. Refund Policy

3.1. Upon receiving and inspecting the returned item, we will notify you of the refund approval status.
3.2. Approved refunds will be processed within [insert timeframe, e.g., 5-7 business days] to your original payment method.
3.3. Shipping fees and any non-refundable charges will not be refunded (unless due to a company error).

4. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, contact us at [email protected] for assistance.

5. Damaged/Defective Products

If you receive a damaged or defective product, notify us immediately at [email protected] with photos and a detailed description. We will arrange a replacement or refund.

6. Contact Us

For further questions or assistance, feel free to reach us at [email protected].